Meet the Team
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Dedicated and Experienced Sales & Lettings Team

Comprising a collective wealth of knowledge, unwavering dedication, and a passion for delivering exceptional service, our team stands as the driving force behind the personalised experiences that define our agency.

Our Team

Charlotte Jones

Director

About Charlotte...

With a decade and a half of dedicated industry experience, I have honed my expertise and earned qualifications in both sales and lettings through NFOPP and Propertymark. Since 2014, I proudly hold the position of owner at Toner Estates, guiding its growth and success.

Beyond the world of real estate, I find joy in a diverse range of hobbies. I love to play the piano and engaging in literary discussions within my book club. Additionally, I am also partial to a bit of gardening.

Amidst these pursuits, my culinary preference gravitates towards the delightful indulgence of hot buttered crumpets.

Andrew Brettell

General Manager

About Andrew...

With a three-decade tenure encompassing sales and management, I bring a wealth of experience to the table. My journey led me to Toner Estates in 2023, where I’ve seamlessly integrated my expertise into the team’s dynamic.

Outside of my professional realm, I am an avid traveller with a passion for exploring foreign landscapes. My curiosity extends to history and geography, which I avidly study through reading while also being a cricket enthusiast.

My culinary preference leans towards the timeless classic of roast beef.

John Knight

Negotiator

About John...

With two decades of dedicated experience in customer service, I bring a wealth of expertise to my role. I became a valued member of the Toner Estates team in 2017, seamlessly integrating my skills into our commitment to exceptional service.

Beyond my professional endeavours, I find solace in hillwalking and am drawn to travel that embraces culture and architecture. Additionally, my enthusiasm extends to the world of motorsport.

Culinary exploration is also a passion of mine, with the flavours of an Indian Balti being a personal favourite.

Ken Shuker

Negotiator

About Ken...

With a distinguished two-decade career in the Civil Service, I bring a wealth of experience to my role. Joining the Toner Estates team in 2017, I seamlessly transitioned my skills to contribute to our mission of excellence.

Outside of my professional commitments, I find fulfilment as an active member of both a motorcycle club and a kit car club. My zest for adventure also extends to scuba diving, where I embrace the depths of the underwater world.

My culinary preferences align with the rich and diverse flavours of Mediterranean cuisine.

Karen Cattell

Administrator

About Karen...

Karen, our wonderful part time administrator can often be found supporting the team with filing and general office duties, making great tea and just generally looking after us all. 

She has previously worked in retail with experience spanning over 40 years, so a perfect fit for our team to help support any customer service. 

One of Karen’s loves, is her lovely pet collie, and she can often enjoy her spare time on numerous adventures and dog walks. 

Ralph

Virtual Engagement Specialist

About Ralph...

Meet Ralph, the 13 year old feline who has mastered the art of working from home.

Ralph’s unique quirk is his fondness for Zoom calls. Whenever the distinctive chime of a virtual meeting begins, Ralph’s curiosity is piqued. With an uncanny sense of timing, he often makes an appearance on-screen.

David

Paper Consumption Analyst

About David...

Allow us to introduce you to David, the 7 year old rabbit who once graced our office with his presence. David has now embarked on a well-deserved retirement to his country abode.

David’s unique nickname, ‘the shredder’ stems from his love for nibbling paper. Papers, envelopes, and even the occasional sticky note – David had a love for leaving his mark, often with his distinct nibble patterns.

Ralph

Virtual Engagement Specialist

About Ralph...

Meet Ralph, the 13 year old feline who has mastered the art of working from home.

Ralph’s unique quirk is his fondness for Zoom calls. Whenever the distinctive chime of a virtual meeting begins, Ralph’s curiosity is piqued. With an uncanny sense of timing, he often makes an appearance on-screen.

David

Paper Consumption Analyst

About David...

Allow us to introduce you to David, the 7 year old rabbit who once graced our office with his presence. David has now embarked on a well-deserved retirement to his country abode.

David’s unique nickname, ‘the shredder’ stems from his love for nibbling paper. Papers, envelopes, and even the occasional sticky note – David had a love for leaving his mark, often with his distinct nibble patterns.

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